Minimum Order – Minimum wholesale orders are $250 for the first purchase. There is no minimum order for established wholesale customers after the first purchase.
Prices are subject to change without notice, however I will inform you of any change prior to processing your order.
Payment Terms – New customers must prepay prior to shipping. Established customers may pay net 30 days. I reserve the right to cancel 30-day privileges for failure to pay in a timely manner.
Sales Tax Information – Please include a copy of your sales tax exemption certificate or, at a minimum, your sales tax ID with your order. Failure to provide this information will result in a sale tax charge.
Limitations – I will accept wholesale orders from September through April. No wholesale orders will be accepted after May 1st or before September 1st. Orders placed in April are subject to stock availability and delivery dates cannot be guaranteed. Lowell Hill Pottery will sell wholesale to only one business entity in a municipality. I do not grant contracts for exclusive territories. If you are buying for shops in more than one town please be sure to inform me.
Shipping – Lowell Hill Pottery currently ships by USPS. I can ship via UPS at customer request. It is often less expensive for larger orders. When possible, I will also deliver wholesale orders myself to purchasers within a two-hour drive from my location. This is especially true if I will be making multiple deliveries. Shipping charges will still apply in these cases.
Variations – Lowell Hill Pottery is made one piece at a time by hand. As such, minor variations in size, shape and color common to hand-crafted products are to be expected. Every effort is made to assure that all pieces sold in a set are as closely matched as possible. It is not possible to guarantee a perfect match to items you may already own.
Swap Out – All sales are final. Buyers may swap out items of equal value if desired. Swap outs are not limited by the dates mentioned above, but are subject to availability. Buyers are responsible for all shipping costs when swapping items. I will only exchange items that arrive intact. Please contact me to arrange a swap.
Warranty – Lowell Hill Pottery does warranty its products against manufacturing defects. However, I do reserve the right to examine pieces that may have been damaged due to such defects. I further reserve the right to determine if defects in manufacture were the cause of the damage. Every effort is made to assure that pottery leaving my shop is entirely free of defects but I cannot assume any responsibility for the manner in which pottery is handled after it leaves my hands (with the exception of breakage during shipping – read on).
Breakage During Shipping – Check your merchandise immediately after you receive it. If you find any damage, please read and follow the instructions included with your shipment. The instructions vary depending on the carrier.