Lowell Hill Pottery offers both UPS and USPS options for shipping. USPS is often less expensive, but not always. Please be aware that shipping quotes on this site are estimates only and may not reflect actual costs. For example, estimates do not include additional insurance charges for order totals over $50 (USPS) or $100 (UPS). I will notify you with the final shipping cost when your order is ready.
Some regulations apply to overseas shipments that will also affect the cost. Shipments to DPO, APO and other such addresses have size limitations on packages. Please contact me if you have any questions.
Lowell Hill Pottery is made one piece at a time by hand. As such, minor variations in size, shape and color common to hand-crafted products are to be expected. Every effort is made to assure that all pieces sold in a set are as closely matched as possible. It is not possible to guarantee a perfect match to items you may already own.
Reproductions and Custom Work
With few exceptions, Lowell Hill Pottery will reproduce any item originally manufactured by Rowantrees Pottery. Only those products will have the Rowantrees name stamped on them. By agreement, they must also carry the Lowell Hill Pottery maker’s mark. My primary focus is on regular stock items. Items that were discontinued or considered custom orders by Rowantrees will be handled as special orders and will be priced by the job. Please contact me for an estimate.
Lowell Hill Pottery will not produce any newly created item with the Rowantrees name or reproduction glazes. You may certainly order custom items from me, but they will be labeled as Lowell Hill Pottery products (Yes! I do have our own line of products in the offing!).
I guarantee that if you drop your pottery, it will break.
Sorry, I couldn’t resist.
Seriously, Lowell Hill Pottery does warranty it’s products against manufacturing defects. However, I do reserve the right to examine pieces that may have been damaged due to such defects. I further reserve the right to determine if defects in manufacture were the cause of the damage. Generally, manufacturing defects in pottery will show up pretty quickly – like in the first or second use. Every effort is made to assure that pottery leaving my shop is entirely free of defects but I cannot assume any responsibility for the manner in which pottery is handled after it leaves my hands (with the exception of breakage during shipping – read on). Dishes that bang against one another in the dishwasher repeatedly will not last as long as those that are more carefully stacked.
Breakage During Shipping
Check your merchandise immediately after you receive it. If you find any damage, please read and follow the instructions included with your shipment. The instructions vary depending on the carrier.